We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
He finally arrived, thank you store for your patience and kindness in extending the term of protection as many times as I asked and without having to, too, magnificent communication. The wait was worth it, an excellent product of great and great quality. Very happy. Thank you. Recommended 100% A ++++++
Connected, working, delivery fast.
I ordered a filter and a bag from this store. They came in a normal package without a sealant. The bag was stuck out of the package. Very not securely packed. But thank God, everything has come safe and safe. The filter works perfectly. For a small aquarium it is.
I will test this on my bac we will see!
It's been two weeks. No damage. Works fine. For 20 L. Banks are the most. Thank you!
Looks good and fast delivery. Haven't got a chance to test yet.
The filter is good. Thank the store for the fast shipment. I have an aquarium for 12 liters, the filter is attached from the long side, bubbles beating on the parallel wall and there is no discomfort with fish. They even swim to the bubbles and play with the take. The filter is waterproof, can the air supply tube transmit and the flow of bubbles will be less. I advise this seller.
the package was pourly protected but all is ok. A bit long waiting from Spain to Spain
For 20 liter-excellent
I did not pay attention in the description that there is no nozzle in the tube from where the air comes out. In the previous pump he was and I was sure there was in everyone. The rest is OK. Recommend!
Normel, 10 L. Aquarium, a little noisy, but it's not a problem! Swings perfectly, fish tears!)))
Goods compliant zamówie niem. RECOMMEND
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