We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is the fastest delivery of the goods that I've ordered from AliExpress up until now less then 14 days and everything came intact ... thanks allot
Fast shipping! Wife happy
long journey I would say. but sent to me quite promptly.
The order came quickly, less than 2 weeks. The mask came whole, it works, but the box is smashten, alas, I was going to store it in it. One minus the mask, it's heavy and presses me on the nose. After the session for 30 minutes, these are such deep traces.
The order came very quickly safe and sound. The store promptly replied. But any results from the use of this mask did not notice, it seems like a little stronger to shine the skin, but I used it more than 1,5 weeks almost every day for 20-30 30 With salon phototherapy of course does not compare. But it is worth a penny, in Moscow exactly the same sell for 15 tr, I'm glad that I found it here. Even if the effect is quite minimal, the price corresponds
most of my friends spoke highly of this.
Well packed and it looks like everything works, but it's taken a long time to get there.
I love it. My face feel really good, my acne is going away, less fine lines. Thank you
Thank you very much
Excellent product, very good quality leaves your skin soft arrived super fast 100% reliable.
Amazing! I thank you for Neonaca Store service for been patient to solve my doubts since the beginning and for sending me so fast. It took only 15 days useful to arrive Brazi!! Thank you Neonaca stores, international logistics, and Brazilian mail (Correios), I had an excellent experience! The mask is absolutely amazing!! It works perfectly!! For someone from Brazil will buy, the ac/dc adapter is bivolt (110v - 240v) and the plug is EU. I was in doubts about that and I asked to Neonaca send me a courtesy US plug and they did! The product came in a beautiful box, and the mask offers 8 colors and 9 intensities of light. Super beautiful and amazing finishing.
Mask with a scratch, shorted about something her. Lamps like everyone works.
my daughter said this was terrific.
The mask came quickly. The box was a little crumpled. It's not scary. Everything is intact! But I still watched the video on yutub. Everything works fine. All the bulbs. Inserted the metal sensors. (they are needed most for the microcurrent function) made all according to the instruction. Washed. Dried her face. The first time I will try without cosmetic gels conducted. Set the timer for 15 minutes. I put out the brightest light. What I felt on my face: -The mask is heavy in places of touch to the face That is, the sensors for the micro-current, they are straight into my face. It wasn't comfortable. I turned on the microcurrent function. In this function, microcurrent takes time to start work. I put on a minimum because the sensors got into my face and it hurt. Now there's dents. I hope it will be until morning. I removed these sensors and already lay without them for 10 more minutes, it was already easier for the face, there was no discomfort.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
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