AMT0051

AMT0038

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product features:
1. Cat Tree is a stylish pet tool that provides plenty of space for cats.
2. The cat tower is wrapped with high-grade sisal rope, thickened to avoid any shaking.
3. Plush and particleboard materials, soft and comfortable.
4. It can make your beloved cat climb higher and stay stable.
Note:
Due to the light and screen setting difference, the item's color may be slightly different from the pictures.
Please allow slight dimension difference due to different manual measurement.
Package Included:
1 x Cat Climb Trees Cat Toys
1 x Package of Screws
1 x Installation Instruction

AMT0050

1. The items sent from the warehouse in Russia are available to the following area: 1-6 region,( but except some cities that is far from our warehouse location,so if you want buy it,please contact us. But we cant promise the delivery time as the platform show).

2. About the inventory:

a. Because the item is sent from the warehouse abroad, the real inventory cannot always update in time. That means sometimes the product you ordered is already out of stock. In such a situation, you can cancel the order or take a replacement willingly. If you want to cancel the order, please choose reason “other”. Thanks in advance!

b. Usually the replenishment period is about 20-30 days. If you are willing to wait, please place the order and extend the processing time accordingly. We will give priority to your order when the item is in stock again.

3. About the courier charges:

a. We won’t charge you courier charges if it’s domestic delivery, except you want us ship by other shipping methods.(our shipping way is IML.)

4. About the processing time and delivery time:

a. We need 1-2 days to process your order (expect big holidays,like New years Day).

b. The delivery time is about 10-20 working days,or maybe longer.(Russia is a very very vast area,wish you can be patiently.)

c. Please pay attention to the tracking information and the delivery information.Wish you will not open a dispute when you still not get the parcel,contact us please. We will try our best to help you to solve it.

5. For send wrong items: we have two solutions:

a. Give you full refunds,but please send it back by RU post.Shipping fee on us.

b. Give you the difference of prices about the items.Please do not open dispute before you contact us.

6. Please double check the item in sight of the courier. If there is any broken place with the package, please take the photos for the damaged box and item at once as the evidence. It’s important for applying the compensation for you.

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of BabeVN (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://babevn.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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Write a Review
D***d
17 Sep 2020

The tree house is very high quality and beautiful! The store’s communication needs to be improved (reply very slow!). Delivery is pretty quick in this Covid-19 situation.

A***a
17 Sep 2020

It's come super fast! Thank you

J***h
17 Sep 2020

Very fast delivered to Netherlands, within a week. The tree is perfect, sturdy enough for my big cat. Beautiful model. I do have the hangmatje off it left, there is my cat much too large for. We are very happy with it, certainly for this price!

E***c
16 Sep 2020

I recommend the product and the product ..

Customer
15 Sep 2020

Cat tower shipped and received super fast. Lovely and sturdy tower, Easy to assemble. Only super minor problem was one of the kitty accessory toy did not stay on but can be easily screwed back in. However, pops off easily, so will have to use glue to somehow make it stay. Overall, great cat tower. Thanks!

M***z
15 Sep 2020

Better than expected!!

S***s
14 Sep 2020

In excellent condition, all well packed very well explained to the assembly, good supplier, thank you

S***o
13 Sep 2020

Exactly the image, no words, is perfect. And great stuff. Loose lint but I imagine it's when I ride it, I 've passed the vacuum and perfect. I don't know why, they brought it to me from Amazon. And very well packed. Easy and quick to ride. I measure 151cm. A spare pomp is coming.

Customer
10 Sep 2020

Fast delivery! Only 6 days! Easy to ride and very nice!

Customer
7 Sep 2020

Fast delivery. Good cat house.

N***z
6 Sep 2020

It came to me in the same week we asked for it. Expectacular.

A***s
6 Sep 2020

Just like in the picture even better. And I arrive super fast don't wait. I recommend it to me and my cat loved it.

Cat’S Tree Scratcher Tower Condo Furniture Scratch Post Cat Jumping Toy Kitten Pet House Hammock With Ball

12 Reviews
US $206.91
US $229.90
US $4.68 Super Savings
10-30 days (Ship out within 7 days)
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