We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Très well according to the photos
One bowl came with cracks, opened a dispute, and the store immediately agreed to return part of the money, so the evaluation does not remove, but it is real, such things should be better to pack
The goods have not been sent! The money was not returned! The store does not want to solve the question. Do not advise this seller!!!
Unfortunately, the goods I have never received. But, store, I think you can believe. Because he was always in touch with me, he returned the money. And, says that my goods are on the way and it will definitely arrive. I'll be waiting. 4 stars for the honesty of the seller
Thanks to the store, he is honest and decent. Apparently, due to the epidemic accumulated a lot of unshipped orders, and sending my order the seller was wrong. Later, in the tracking, I saw that he sent it to someone else's address. Asked for the money back. The money was returned immediately. Thanks again to the seller.
I love this bowl and my cats too. That's the second one I order. The only drawback is that once we inserted the bowls we can not remove them or maybe by forcing but as it is plastic I do not dare, so I clean it whole and the water bowl has traces of limestone, I let vinegar soak from time to time. It was very long to receive it, 1 me, but it must be because of the virus.
The packaging is not the best, the glass chip was scratched, the black is not very glossy, as in the photo, as if shattered, on the rack are also scratched. But in general for such a price is not bad.
After so long I got the product I had previously ordered things and they never got to me but this one did, I just got a little scratched.☹I don't know if it was customs, or I don't know but if it should come more wrapped in bubbles
The goods went long. The parcel came with damage. The goods are good but the Post does its business ...... Recommend for purchase.
a little bit smaller that ive expected but really nice, thank you
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